PINs

What is a PIN, and what is it used for?

It is a personal 4-digit code for the delivery of orders to the customer. The staff can activate it at a service point as long as the customer is there. It is automatically generated when scanning a QR code.

How long is the PIN valid for?

If the staff does not activate a PIN within 30 minutes, it expires, and the customer should scan the QR.

What is PIN activation?

PIN activation by staff is effectively matching the customer to a service point.

How is PIN activation done?

By selecting PIN Activation in the left menu, staff determines the service point at which they will activate the customer's PIN.

When does an active PIN expire?

After a bill has been collected (even with zero value) or if staff remove it from the point of service.

Can a customer with an active PIN activate other PINs?

Yes. A parameter in Settings determines how many PINs each customer can activate at the same service point.

Ordering

Who can browse a digital menu?

All customers with a smartphone, which scans a QR code, can browse the digital menu in their browser..

Do the menu prices include VAT?

Yes, the prices on each item include VAT for your customers.

Who can order, and how many times?

Customers with an active PIN and staff can order.

Can anyone in a group order?

Yes, if they have an active PIN. Staff can, in Settings, limit the number of PINs that can be activated at a service point.

Can customers change their orders?

No, only staff members serving the service point can. Customers need to send a Help Request for Change Order.

What if the customer does not have a smartphone?

Staff can send orders for the customer.

How are order tickets printed?

Order tickets are printed on Sunmi Kitchen Cloud Printers.

Can I restrict customer orders?

Yes. In the Settings in the user interface for staff, you can specify the maximum number of active PINs at a service point and customer orders.

If customers pay, can they place new orders?

No, he needs to scan the QR code, and the staff needs to activate the new PIN.

Administration

What happens if customers move?

Select TRANSFER and specify FROM and TO service points plus the transferred quantities.

How do I collect bills?

Select the € symbol at the top of the screen and then the service point.

Can I notify customers about our business social media accounts?

Yes. In the customer menu, we can add links to your social media accounts.

How it works

Do you need to install an app on your smartphone?

No, using the web browser is sufficient. Most smartphones have built-in QR code scanning capability.

How do I generate a QR code for the menu?

We provide the QR code in digital format. You can print it out or buy in the market wooden, metal, or plastic stands for the service points.

Onboarding

How many user accounts can you create for staff?

There is no limit. Each user account has personal login password and email.

How long does it take to get the digital menu?

It depends on the size of the price list, photography of items, or any menu translations. It usually takes about ten days.

Which foreign languages are supported?

We support English, French, German, Italian interface for the guests. Translations are third party services.