Personal data is information that can directly or indirectly lead to the identification of the person, name and surname, address, telephone number, date of birth, location data, or e-mail address.
We consider protecting your data critical, and we want you to feel secure when you visit www.simplybetter.gr and our order entry application website.
By accepting this privacy policy, you agree to our collection, processing, and use of personal data by the General Data Protection Regulation (GDPR) and the following terms of use.
Processing of personal data
As data controllers, we ensure that all processing activities comply with legal requirements and your reasonable expectation of processing your data.
The processing of your data, which is carried out through the website www.simplybetter.gr or which may be collected through a contact form, is carried out by the applicable data protection legislation (Regulation (EU) 2016/679 - from now on "GDPR") and the Website's Privacy Policy.
Data is stored for as long as it is strictly necessary to achieve the purposes for which it was collected. In any case, the criterion used to determine this period shall be based on compliance with the time limits laid down by law and the principles of data minimization, storage limitation, and rational management of records.
If you have any questions about protecting your data, contact our data protection officer at any time at the email address: info@simplybetter.gr.
The Data we process
With your consent, we process the ordinary and sensitive personal data you provide when you interact with the Website and use the services and features it offers.
The data provided by you through contact forms, direct messages, or e-mails, through the Website, or directly to Simply Better staff are included in a personal data system created and maintained under the responsibility of the administrators, which is necessary to provide the services requested by users.
In general, we process the following categories of personal data:
Contact details
Name, telephone number, e-mail address
If you contact us via the contact form or email, we collect this data because we need to know who we are talking to and why so that we can contact you in turn and help you.
To fulfill the requests you submit via the contact form and provide updates on adverse actions, you must consent to process the data marked with an asterisk (*). We need this mandatory data or your consent to proceed further. On the contrary, the information requested in fields not marked with an asterisk and your consent to receive informative material is optional: not providing it has no consequence.
Account data (profile)
Name, email address, user ID, password, phone number, delivery addresses
This is the primary data for creating your user's account (profile). We need your consent to store this preliminary data in our information systems and in the future to serve you much more directly for the delivery of orders.
You will be asked to enter your primary data when creating a user account. Your email address and phone number are critical data, as we can use them the next time you log in. In addition, please carefully select your password. Please use a different password on multiple sites and follow the policy we have set.
Device information and access data
When you visit the Website or our Application Site by scanning a QR Code but do not register and order without using a user account, we collect the following data:
Device identifiers, operating system, and corresponding version, access time, information about the internet connection (IP address)
Login details (Time, date, duration of visit, user's place of origin, IP Address, and other information related to the connection protocol.)
This information is collected to inform us about your visit to the Website or the Site. You do not need to provide any personal information. We limit data collection to what is strictly necessary to achieve compliance with the data processing principle, which is to minimize data processing.
Each time you access our Website or the Application Website, this information is stored by us for technical reasons. We also use some of this information to detect suspicious behavior and prevent damage promptly.
Shipping information
Delivery Address, Postal Code, City, Country
In case you use our Application Website to order products at your home or office, we use the data you provide as a user of the Application to be delivered by our Customers' businesses to you. Our Customer businesses make the delivery with their distributors.
The restaurants have no claim about your personal data and cannot use it for their purposes. However, if a restaurant contacts you without prior consent, we ask you to report it immediately. By the principle of data minimization, we only provide partner restaurants with the information they need to prepare and deliver your order.
Order Information
Order history, selected restaurants, invoices, order ID, comments on orders, information on how to pay, delivery address, and successful orders
This information will be added to your profile when you place an order. You can view all this information in your profile at any time. The report will give you an overview of your choices and previous orders. We will also use the same information to improve our service. In addition, we will anonymize this information when you request deletion or when your profile becomes inactive so that we can continue to use it in an anonymous form and improve our services. Please provide only as much information as is necessary to provide the service.
Saved payment methods
To make the ordering process more accessible, we suggest you save your preferred payment method. This means you don't have to enter your payment details the next time you place an order. Keeping this data requires your prior consent. You can save the payment data by clicking on the consent field. You can withdraw your consent for the future by deleting your preferred payment methods.
Advertising and marketing. Direct marketing. Informative communication
If you had provided us with your email address when you created an account as a user and purchased goods or services, we reserve the right to send you offers by email. The content of our informational communications varies as the technologies and criteria we use to design our communications and categorize our users into groups go. You have the right to object to using your email address for the aforementioned promotional purposes at any time. With future effect, either through any email, we send you, through your profile, or by informing us at
info@simplybetter.gr. In this case, using your email address for advertising will cease immediately.
Time for which we keep your data
We keep your personal information as long as the applicable regulatory framework requires. Generally, the period we keep your data is limited to three years, except for marketing contact information held for five years.
Where required, we may also retain your data for a more extended period if necessary to comply with the regulatory framework.
If we do not need to keep the information for these three years, we may destroy, delete or anonymize it immediately before then.
Third parties
Our staff and third parties have been informed about our privacy policy, and we require them to comply by protecting your data to the highest degree. In addition to data processors, we also work with third parties to whom we transfer your data, but our guidelines do not bind them. These are, for example, our consultants, lawyers, or tax advisors who receive your data from us under contract and process this data for legal purposes or to protect our interests.
Under no circumstances do we sell or rent your data to third parties. This will never take place without your explicit consent.
With whom we may share your data
We may share your information with others where we are required to do so by law or provide you (or for third parties to offer you on our behalf) with products or services you have requested.
We may also share your information where necessary in connection with regulatory compliance reporting, litigation, or asserting or defending our legitimate rights and interests.
We share your personal information with third parties when we have a legitimate and lawful business reason to do so, e.g., to verify your identity, to facilitate another company to provide you with the services you have requested, or to assess your suitability for the products or services you have asked for.
Finally, we share your information when we have asked your permission to transfer/share this information, and you have agreed.
The purpose for which we may share your information with third parties
We may share your information with third parties for other purposes, such as with affiliated companies and any subcontractors, agents, or service providers who work for us or provide services to us. We may also share your information with governmental bodies and agencies, courts, our supervisory and regulatory bodies, our auditors, and anyone else appointed or requested by our supervisory and regulatory bodies to conduct investigations or audits of our operations. Finally, we may share your information with other parties involved in disputes, including any disputed transactions.
Your rights
You can contact the Data Controller by e-mail at info@simplybetter.gr to be informed to ask us to correct incorrect data we hold about you (right to rectification), to ask us to delete the information we hold about you (right to erasure) or to restrict the processing (right to restriction), to withdraw your consent to the processing of your data (right to object to the processing), to request the portability of your data (right to portability), to request that the law process your data (right to object to the processing), to request the processing of your data (right to data portability), to request that your data be processed by the law (right to data portability).
We will respond to your above requests within one (1) month of receipt, and this deadline may be extended by an additional two (2) months if additional time is required.
